What we do.
Reputation, Rating & Review Management for Dealerships is our Specialty!
How would your Dealership change if you never had to worry about online reviews again?
Your auto dealership’s online reputation is constantly at risk, and the Internet makes this a bigger challenge than in the past. Your reputation affects CSI in your dealership in more ways than you can count. One unhappy customer or angry competitor can smear his or her discontent across your entire potential customer base in just a few minutes.
We help you to eliminate bad reviews, increase positive sentiment and put control back in YOUR hands using our Manage, Monitor and Build approach.
We fully manage your dealership’s reputation, ratings and reviews, from online customer support responses to requesting reviews from your customers. We monitor the feedback, respond to the negative and positive reviews, constantly striving for a 5-star rating on the review sites that matter. Our solution will improve your online ratings & reviews, build customer loyalty, improve brand awareness, and increases your dealerships bottom line.
Ready to get started? Call us: (443)-974-1140
No Contracts, No Training, Just Results.
Dealers know how devastating a negative rating, review, or malicious comment can be to their dealership. We make this problem go away.
Manage | Monitor | Build
SUCCESS STORY
Nationwide Dealers
“Using Auto Reputations Solutions has helped us dramatically with our CSI.” – Al Hoffman
Review Generation
We fix negative ratings and reviews online
Asking your customers to review your dealership is the best way to improve your online reputation, and we make it easy for them to do just that. Our simple-to-use custom review platform makes it easy for your most loyal customers to leave their feedback to your review sites.
This solution increases positive reviews while pushing down the negatives on key rating sites and drives up your review ratings toward a perfect 5 stars. If the customer leaves negative feedback it is routed AWAY from the review sites and sent to you for an immediate response and resolution.
Review Responding
Review Responding
Dealerships know that responding to online reviews plays an important role in increasing revenues and improving CSI, however very few principles or GMs have the time to respond OR they respond incorrectly therefore increasing the damage done. Let us handle your online review responding so you can focus on running your dealership!
Social Media Posting
Stay on top of Social Media mentions
More than 51 percent of Facebook users and 81 percent of Twitter users expect a response to an online complaint within one day. With that kind of pressure, dealers need a way to instantly hear about what their customers are saying to them online. That’s where we come in!
We monitor what consumers are saying about you on Facebook, Instagram, Snapchat and Twitter and can upsell, interact, build and engage, and respond to customer service inquiries. Our focus is on building a fan base, conducting customer service, launching contests and generating leads.
Reputation Dashboard
All your reviews, all in one place
Our solution is full service, which means you don’t have to do a thing. Our team uses the dashboard to monitor your review sites each day and provides responses to all reviews and requests to dispute slanderous reviews.
The Dealer Dashboard allows your business to see every review in a simple, easy-to-use interface.
Dealership Presence Builder
A strong online presence is key!
Having an effective online presence requires you to be in a number of places:
| Owned Media: | Your website, blog, landing pages, and more |
| Earned Media | Review sites, search engines, dealer-specific sites, listings directories, and more |
| Social Media | Facebook, Twitter, LinkedIn, Google+ |
| Paid Media | ads on search engines, Pay Per Click, Autotrader, etc |
On Site Kiosk
In Dealership Review Kiosk
Gather customer reviews and feedback directly from your dealership, and let your customers do the work for you. The kiosk can be configured to immediately publish the positive reviews to your website and review sites while forwarding any negative feedback directly to you so that you can resolve the issue while it is still hot. The text of the interface is customizable to match the look of your dealership as is the kiosk itself.
This solution increases positive reviews while pushing down the negatives on key dealership sites and drives up your review ratings toward a perfect 5-star rating.
100% Full Service
We do it all!
With a single point of contact, your dealership’s digital, reputation and social media are always covered. We do all the work of requesting reviews from your customers. We also respond to your online reviews as well as manage your social media accounts. No mobile friendly website? No problem we will build it!
Our agency will develop an active social presence for you while responding to customer support inquiries posted online. Reputation and Social Media management can be time consuming, so let us do it for you. We handle every aspect of your online reputation according to your specifications, so you can focus on what you do best, running your dealership!
Dealership Damage Control
Control Bad Reviews and Rip Off Reports
Your dealership’s search engine results are your online reputation—whether right or wrong, current or outdated, truthful or malicious. Critical Ripoff Reports, articles, blogs, outdated news, and inaccurate reviews can appear instantly and remain in the top search engine ranks for years. You have only a few seconds online for your dealership to outshine the competition and make a good first impression.
Reputation Reports
An Instant Snapshot of your Online Visibility
Invaluable reports for your dealership are rolled into actionable analytics, which can be printed for your weekly meetings or emailed to management. You’ll be able to see which salesperson had the most online mentions, how many new positive reviews you received for the week, and much more.
SUCCESS STORY
Bob Davidson
“The Auto Reputations review system has generated tons of positive reviews from customers that impact our bottom line!” – Blake Schindler
Our Mission
It's what we do, and we are experts at it.
Our mission is to develop outstanding reputation solutions for the automotive industry that promote the true value of dealerships, with results that impact the bottom line.
AutoReputations was founded in 2012 by car dealers and online reputation managers who recognized the need to defend dealers in the uphill battle these businesses face. The difference between our company and others is that we have been there. We have dealt with these same issues, and we know how to fix them by improving your dealership’s reputation, repairing its already negative feedback, and defending against future online negativity. Our program will increase positive reviews, increase sales, and increase CSI, which increases the overall bottom line of your dealership.
Our core focus is on Reputation Management. That’s all we do, and we are experts at it.
100% Risk Free! No Contract. No Payment Details Taken.
Basic
- Reputation Dashboard
- Custom Review site (prevent bad reviews!)
- Table top promo collateral
- 24/7 Review Site Monitoring
- Social Media Mention Tracking
- Monitor Employee Social Media Accounts
- Reputation Indicator alerts
- Web & Email Notifications
- Weekly & Monthly Trend Cloud Reports
- Reputation Scores & Grading
- Presence builder listings Platform
- Individual Review Management
- Competition Compare & Analysis
- Post & Share Reviews
- 24×7 Customer Support
- No Commitment, No Contract!
Premium
- We respond to your online Review sites*
- We respond to Social Media Inquiries*
- We post custom content to social media sites*
- Solicit Customer Reviews
- Mystery Shop visit w/detail report
- Loyalty Text/Rewards Program w/tablet
- Custom email review templates
- Listing page Management*
- Online Damage control defense
- Employee Defamation protection
- Promotion collateral
- Flag / Removal of unfair / malicious reviews
- Forward Social Leads
- Monthly Reputation Audit
- Dedicated local Support Rep
- *Daily / within 24 hours*
- No Commitment, No Contract!
Premium Plus
- Mobile Friendly website with Yearly facelift
- Maintenance , hosting, security & updates*
- Logo / Graphic creation*
- Custom video teaser plus 2 social videos*
- SEO Friendly blog and article creation*
- *Monthly
- No Commitment, No Contract!