Online Review Responding

Negative reviews are far more powerful than positive reviews!

Dealerships know that responding to online reviews plays an important role in increasing revenues and improving CSI, however very few principles or GMs have the time to respond OR they respond incorrectly therefore increasing the damage done. Reviews that go without a response often leave an impression on prospective customers, that the dealership does not care about the feedback of its patrons.

As a busy dealership, your time is valuable and Auto Reputations saves you time with a full service approach powered by a team of experienced writers and a dedicated customer support rep. Our senior writers and consultants are experienced communication pros and know how to write effective, compassionate public responses.

Over 150 dealerships have chosen us to respond to their online reviews.

Removing online reviews?

If a customer puts a negative review on your Dealer Rater, True Car, Edmunds, Facebook, Google+, Auto Trader, Twitter or Instagram, we will immediately write a powerful response to it within 48 hours. You will be notified via email and we will send you our response to approve or decline, once approved it goes live to the review site as a response.

We also write private responses to reviewers and in some cases we will ask a review site, blog or website to remove the review if its deemed maliciously motivated or unsubstantiated. We have a very good track record of removing negative reviews from review sites that violate the websites Terms of Service.

Convert more prospects: 93% of consumers say online reviews have an impact on purchase decisions

With over 33 million local reviews on Yelp alone, it’s clear that customers are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a customer's feedback, an article on someone’s blog, or an offhand comment on Facebook, people are now chatting and dealers need to be monitoring, responding and paying attention.